Return & Exchange Conditions

Exchange of products you have purchased from In order to be made, the original packaging must be damaged, used and other Returning products that are unavailable for purchase by a customer It is not accepted. The invoice along with the product you want to return. The original and all copies you have must be sent. without invoice Returns on products are not accepted.

For outerwear products, if the hygiene label has not been removed within 14 days Exchanges and refunds are made provided that the

The shipping fee for the products you want to return will be paid by our company. is met. You can return your products free of charge via Yurtiçi Kargo. You can do it as . To benefit from free shipping, your package to our return address with the cargo company we have an agreement with. You need to deliver it. Shipped with other cargo companies Shipping costs for returns belong to the buyer. Buyer paid shipping case will not be accepted.

Our Return Address:

Hox's Online Shop

Esenyalı Mahallesi Yan Yol Caddesi Varyap Plaza, No:61/40, 34903 Pendik/Istanbul

Free Shipping Code:

Domestic Cargo Return Customer Code: xxxxxxx

After your product reaches us, it will be processed by our officials. After examination, due to reasons such as usage error, Unless a definite malfunction or deterioration is detected, the legal period The product price will be refunded to your credit card within 10 business days. This The period starts when we receive the product you returned.

When your return request is approved, you will be notified by e-mail. is being done. Investigations to be carried out by our authorities If your return request is not approved as a result, the refund will be given by stating the reason for the rejection. The product(s) you sent will be returned to the delivery address you specified. is sent.

You will receive an invoice for the return of the products you purchased from It is valid within 30 days (1 month) from the date.

In order to return the product, you must have the product's delivery note, exchange card or Applying with the invoice printout, original labels of the product be complete, unused and in the same condition as you received it. It must be delivered complete with its accessories.