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Don't worry! We know, sometimes things don't go as planned.
We always stand behind our products. You can return or exchange your product within 90 days from the date of receipt. Our Return and Exchange Conditions are listed below.
You can return the products you have purchased from hoxs.com and our telephone order line after receiving them, or you can request a change in color, size and the same product. The legal period for the return and exchange of products is 14 days, but as a HOX'S Customer, from the date of delivery, provided that the product you purchased from hoxs.com and our telephone order line has not lost its resaleable feature (in compliance with the returnable conditions listed under "Return Conditions"). You can return or replace it with your invoice within a total of 90 days.
You can return your unused, undamaged and uncut inner/outer labels within 90 days that you have purchased from Hoxs.com and our telephone order line.
Due to hygiene conditions, underwear products are not refundable.
Cosmetics and personal care products can be returned within 90 days if their packaging / protective tape has not been opened, damaged, unused, untested and the expiration date has not passed due to hygiene rules.
The product to be returned must be returned with the received transparent protection bag and its original package/box, with the product label not torn off or the hygiene tapes removed. Product must be returned as received delivery.
The product to be returned must be sent with all its standard accessories.
Promotional/campaign products given as gifts must also be sent with their original packaging.
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them.
Damaged products that are not recorded are not refundable.
Products prepared in line with the wishes or personal needs of the consumer are not refundable.
In order for the product to be returned, the invoice (all copies of the invoice) must be sent along with it. Returns of products that have lost their resaleability feature and cannot be sold to another customer are not accepted and the price is not refunded.
Please deliver the product with your invoice to the nearest Yurtiçi Kargo office and send it to our return address below free of charge.
KRGL Tekstil Sanayi ve Ticaret Limited Şirketi / Internet Store Returns Department
Esenyalı Mahallesi, Yanyol Street, Varyap Plaza, No:61/40, 34903 Pendik - Istanbul / Turkey
+90 216 606 49 00 - krgl.com.tr - email@example.com
After the returned products reach us, they are inspected in the order of processing following the acceptance of the products. Your return amount will be paid to you within 10 working days after we receive your returned products. The refund of your return will be refunded according to the payment method (cash/instalments) you made when ordering on our site. Since the returns are made by automatic systems, the refund results according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, the return is in installments; If the cash payment method is used, the refund is refunded to the card in advance.
Accessing this website or using any information on this website means that you accept the following terms.
Entering this website, the site or the information and other data on the site, programs, etc. KRGL Tekstil Sanayi Ve Ticaret Limited Şirketi is not responsible for any direct or indirect damages that may arise due to breach of contract, tortious act, or other reasons due to the use of the product. As a result of breach of contract, tort, negligence or other reasons, KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ; does not accept any responsibility for interruption of the transaction, error, negligence, interruption.
As a result of breach of contract, tort, negligence or other reasons, KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.
This website may contain links or references to other websites that are not under the control of KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ. KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ is not responsible for the content of these sites or any other links they contain.
KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ with the general appearance and design of this website and all information, pictures, Hox's brand and other brands on the website, www.hoxs.com domain name, logo, icon, demonstrative, written, electronic, graphic or machine readable is the owner or licensee of all materials ("Materials") and the intellectual and industrial property rights related thereto, including technical data, computer software, applied sales system, business method and business model, and are under legal protection. any Material on the Website; It cannot be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without reference. The whole or part of the website cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility. All other rights of KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ that are not expressly stated here are reserved.
KRGL TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ reserves the right to update the content of this legal warning page whenever it wishes and advises its users to visit the legal warning page every time they enter the site.