Frequently Asked Questions

• You don't have to enter your information for every order.
• You can track the status of your current order.
• You can review your past orders.
• You can access the invoices of your past orders.
• You will be the first to be informed about campaigns and announcements.

We are so sorry! Only members can shop on our site.

We use "3D Secure Payment System". In this way, your credit/debit card information is never processed or stored on our site. You use your bank's payment confirmation screen directly during payment. Our teams work tirelessly to ensure the security and integrity of our platform to protect your personal information. However, we all know that no method of electronic transmission or electronic storage over the Internet is 100% secure. Although we make every effort to do otherwise, we would like you to know that the "absolute" security of your personal information cannot be guaranteed.

You can review the Privacy Policy to get more detailed information on the subject.

You can pay by Credit Card, Cash/Debit Card and Money Order.

We are so sorry! We do not sell via cash on delivery method.

We use "3D Secure Payment System". In this way, your credit/debit card information is never processed or stored on our site. You use your bank's payment confirmation screen directly during payment.

You can follow the status of your orders from the "My Orders" screen by logging into your user account.

There is a 3D Secure application on our site. Thanks to 3D Secure / Verified by Visa and MasterCard / SecureCode services, your existing card information is protected with a password and personal security phrase that you specify. In addition, our site makes card use extra secure with the Thawte v3 256 bit SSL certificate, which is a standard format for credit card security worldwide.

When ordering your products, you can enter your discount code on the screen where you view your cart and benefit from a discount equal to the amount of your discount code.

Our company is an e-invoice payer. Just before the product is shipped, an invoice is prepared and a copy is placed in the cargo package. If you have lost the invoice for your product, you can obtain a copy by contacting us.

Once your cancellation is completed, it will be reflected in your account within 2-3 business days.

We ship our products via HepsiJet and Yurtiçi Kargo.

You can track the status of your orders from the "Cargo Tracking" screen or the "MY ACCOUNT/ORDER DETAIL" screen at the bottom of our website.

Orders are delivered to cargo within 1-3 business days after payment is made. In order to provide our customers with the best delivery experience, we send our products via HepsiJet and Yurtiçi Kargo. However, the cargo process is beyond our control and there are many factors that affect this process periodically. Additionally, delivery time varies depending on your city and district. For reasons we think you understand, we cannot make you a time commitment. On the other hand, this information may be useful for you: Istanbul deliveries are generally delivered 1 day after we deliver the cargo, deliveries to Istanbul's neighboring provinces are delivered 2 days later, and more distant regions are delivered 3-5 days later.

If your order is in the "preparing" stage, you can change the recipient and address by contacting us. Address changes cannot be made for orders delivered to cargo.

According to Article 9 of the Regulation on Distance Sales, the consumer has the right to withdraw from the contract within 14 days without giving any reason and without paying any penalty. However, this period has been increased to 90 days so that our hoxs.com internet sales customers can shop with peace of mind.

You can review the Return Policy to get detailed information about return conditions.

The payment refund is made to the credit card if the payment was made by credit card, or to the bank account if the payment was made by bank transfer.

Payment refund is generally made within 2-3 days, and is completed within 10 days at the latest.