Frequently Asked Questions

To place an order, simply follow these steps; 1. You can add the product you want to buy to your cart by clicking the 'Add to Cart' button. 2. You can view / edit the products in your cart by going to the Cart Page. 3. You can apply your gift note or coupon code on the Cart Page. 4. You can select, add or edit an address 5. After selecting the Payment Type, click the “Complete Order” button and you will be directed to the secure payment interface of Pay with Iyzico. 6. After entering your card information and choosing the installment option you want, you can make a payment by clicking the “Make Payment” button. 7. After successful payment, you will be directed to the Order Successful Page. 8. You will receive an e-mail containing your order summary via the Phone Number or E-mail address you entered in the Address step. 9. After your order has been shipped, you can access the tracking link of the shipping company you have chosen with the e-mail you receive. 10. For your requests and problems regarding your order, you can fill out the "Contact Request Form" via the link. a. Your request will be answered within 24 hours at the latest.

Your order will be shipped within 24-48 hours on average after it is created. Note: This period varies during the campaign and seasonal peak periods.

In order to reach the cargo tracking number of the product you purchased, you need to check the e-mail sent to you. When your order is shipped, there is a cargo tracking link in the e-mail sent to you. By clicking this link, you can easily find out the instant location and shipping status of your product. Check your e-mail box to find the incoming e-mail about the purchase. The email usually includes a header such as "Order Confirmation", "HOX'S" or "Order Details". The content of the mail includes information such as the order number, the details of the purchased products and the cargo tracking number. In addition, the cargo tracking link will be included in the e-mail. By clicking on the cargo tracking link, you will be directed to the official website of Yurtiçi Kargo. The system will automatically detect the tracking number and show you the instant location of your product, estimated delivery date and other shipping details. Thus, you can easily track the stage of your product. By using the cargo tracking link, you can track your product at every step, access up-to-date information, and contact Yurtiçi Kargo customer services if necessary. In this way, you can better control the delivery process of your purchased product and plan your arrival.

You can cancel your order by filling out the Order Cancellation & Return Request Form. Form Link

When your order is shipped, there is a cargo tracking link in the e-mail sent to you. By clicking this link, you can easily find out the instant location and shipping status of your product.

You can change your order by filling out the Product Change Form .

You can enter it in the Coupon Code field on the Basket Page.

You can request that your order be delivered as a gift package by clicking on the Gift Package icon.

No, you must create a separate order for each product.

If the product you purchased is defective or incomplete, please fill out the Contact Form or contact customer service.

If you want to return a product you purchased from the HOX'S brand, you can follow the steps below: Check Return Policy: Check the return policy on the HOX'S brand website or by contacting customer service for information on return processes and policies. These steps may include details such as the return period, return conditions, return procedures and documents required for return. Follow the Return Period: Follow the return period determined by the HOX'S brand. Generally, you have to request a return within a certain period of time after purchasing the product. Return time may vary depending on the type of product and return policy. Create a Return Request: Create a return request for the product you want to return, using the methods determined by the HOX'S brand. You can submit your return request on the website or by contacting customer service. In your return request, you will usually be asked to provide information such as order number, product information, and reason for return. Follow Return Procedure: HOX'S brand will provide you with instructions on the return procedure. This procedure usually includes information such as how the product you need to return to you should be packaged, which courier you should send it with, and return documents. Send Returned Product: Pack the product in accordance with the return procedure and send it with the courier company designated by the HOX'S brand. You may need to use the return label or return address provided to you when shipping your return. You can track the status of your shipment by keeping the cargo tracking number. Follow the Return Process: After the return shipment is complete, follow the instructions provided by the HOX'S brand to follow up your return process. Wait until you receive confirmation that your return has been accepted and processed. Once the return process is complete, you will be informed about how to proceed with the relevant steps, such as a refund or exchange. Do not hesitate to contact customer service for more detailed information on return processes and procedures for the HOX'S brand.

The following conditions generally apply to product returns in the HOX'S brand: Return Period: You must follow the specified period to return the product. The return period usually requires you to request a return within a certain period of time after purchasing the product. This period may vary depending on the return policy of the HOX'S brand and the product type. Product Condition: The product to be returned is expected to be unused, undamaged and in its original packaging. It is important that the product is in resalable condition. Signs of use, damage or missing parts may be reasons why returns are not accepted. Return Documentation: You may be required to provide the documents required for the return process. These documents can usually contain information such as purchase receipt or invoice, return request form. The HOX'S brand specifies the documents required for the return process and provides you with directions. Return Request: When you want to return the product, you must request a return using the methods determined by the HOX'S brand. A return request can usually be created through the website or by contacting customer service. A return request may be requested to provide information such as order number, product information, and reason for return. Return Shipping: You may need to send the product with the courier company designated by the HOX'S brand for the return process. It is important that you follow the guidelines for return shipping. Return shipping fee may vary depending on return policy and time. These conditions are a general framework and the return policy and conditions of the HOX'S brand are always based on up-to-date information. You can visit the website of the HOX'S brand or contact customer service to get more detailed information about the return process and to learn about the specific conditions.

If you want to change a product you purchased from the HOX'S brand, you can follow the steps below: Check Exchange Policy: For information on product exchange procedures and policies, check the exchange policy on the HOX'S brand website or by contacting customer service. These steps may include details such as the exchange period, exchange conditions, exchange procedures and documents required for the exchange. Follow the Exchange Period: Follow the exchange period determined by the HOX'S brand. Generally, you have to request an exchange within a certain period of time after purchasing the product. Exchange time may vary depending on product type and exchange policy. Create Exchange Request: Create a change request for the product you want to exchange, using the methods determined by the HOX'S brand. You can submit your change request on the website or by contacting customer service. In your exchange request, you will usually be asked to provide information such as order number, product information and reason for exchange. Follow Exchange Procedure: The HOX'S brand will provide you with instructions on the exchange procedure. This procedure can usually include information such as how the product you need to exchange should be packed, which courier you should send it to, and exchange documents. Send Exchange Product: Pack the product in accordance with the exchange procedure and send it with the courier company designated by the HOX'S brand. You may need to use the exchange label or exchange address provided to you in the exchange posting. You can track the status of your shipment by keeping the cargo tracking number. Follow the Exchange Process: After the exchange submission is complete, follow your exchange process by following the instructions provided by the HOX'S brand. Wait until you receive confirmation that your exchange has been accepted and processed. Once the exchange process is complete, you will be notified how the new item will be shipped to you or the relevant steps such as store credit. Do not hesitate to contact customer service for more information on product exchange procedures and details regarding the HOX'S brand.

You can find our return policy page here. Return policy

As the HOX'S brand, we give importance to customer satisfaction, so the return process is very simple and user-friendly. The return process usually includes the following steps: Creating a Return Request: You must request a return for the product you want to return, using the methods determined by the HOX'S brand. You can submit your return request on the website or by contacting customer service. A return request will often require you to provide information such as order number, product information, and reason for return. Return Approval and Instructions: After your return request is processed, approval and instructions are provided to you by the HOX'S brand. These instructions may include details about the return process, such as the return address, return request form and other required documents. Product Preparation and Shipping: Once the return request has been approved, pack the product undamaged and unused in its original packaging. Follow the instructions given to send the product with the courier company designated by the HOX'S brand. You can track the status of your shipment by keeping the cargo tracking number. Controlling the Return Process: After the HOX'S brand receives the product, it checks the condition of the product. Ensures that the product is unused, undamaged and in its original packaging. With the completion of this step, your refund will proceed. Return Confirmation and Refund Option: When the return process is approved, the price of the returned product can be refunded to you or considered as store credit. Return options may vary depending on HOX'S brand policies and your preferences. Do not hesitate to contact customer service for more information on the specific return process and conditions for the HOX'S brand.

As a HOX'S brand, the product return period may vary depending on the type of product you purchased and the purchasing channel. Generally, you are expected to request a return within a certain period of time after purchasing the product. The return time policy is clearly stated in the return policy available on the HOX'S brand website or through customer service. This period can usually range from 14 to 30 days. It is important that you make your return request within this period. However, it is recommended that you check the return time policy in any case. You can find out the return period applicable to the product you purchased on the website or by contacting customer service. This way you will know clearly how long you have to return the product. Remember, timely requesting a refund is important to ensure the transaction is processed properly. Return requests made outside the return period determined by the HOX'S brand are generally not accepted. For more information and detailed information about the specific return period, you can visit the HOX'S brand website or contact customer service.

When you want to return the product, there are some steps you need to pay attention to so that the return process goes smoothly. Here are the general guidelines for return shipping: Packaging: It is important that you return the product in its original packaging, undamaged and unused. When packaging the product, it is recommended to use extra protective materials by keeping the original packaging. You need to pack it carefully to avoid damage to the product. Cargo Company: The HOX'S brand may choose certain courier companies to return your product or provide you with referrals. Which courier company should be used for the return process and the necessary steps are usually notified to you after the return request is approved. Shipping Costs: Shipping costs are usually borne by the customer. That is, you are expected to pay the shipping fee to return the product. However, depending on the policies set by the HOX'S brand, shipping costs may be covered by the company in some cases. That's why it's important to check the return policy before making your return request or following the return process guidelines. You can visit the HOX'S brand website or contact customer service to learn more specific guidelines regarding the return process. This way, you can have clear information on how you should ship the product and who will bear the shipping costs.

As the HOX'S brand, we try to deal with the return process and complete the transactions quickly, as we give importance to customer satisfaction. The return process and refund timeline can generally vary based on the following factors: Product Delivery Time: The return process starts from the date the product is delivered to you. After your return request has been processed, it may take several days for you to send the product back and for the company to check the product. Inspection of the Product: HOX'S brand performs the control process after receiving the returned product. Factors such as the condition of the product, undamaged and unused are checked. Completing this step is important for the return process to continue. Refund Period: After the product is checked, the refund process begins. Refunds are usually the cost of the returned item to your original payment method. Refund time may vary depending on bank transactions and your payment provider. Usually, it can take several business days for the refund to be completed. You can visit the HOX'S brand website or contact customer service to learn more specific information about the return process and refund timeline. This way, you can have clear information on how long the return process will take and when the refund will take place.

If you want to change the product you purchased, you can follow the steps below: Check Return Policy: First, it is important that you review the return and exchange policy of the HOX'S brand. You can find this policy on the website or through customer service. Requirements, deadlines, and other details about exchange processes are described here. Contact: You need to contact the customer service of the brand HOX'S to indicate that you want to replace the product. Customer service will provide you with the necessary information and provide instructions. Stock Status and Product Selection: After communicating, you can check the stock status of the product you want. If there is a product you want to replace, customer service will guide you on how to make a replacement. You may have to pay the difference between the cost of the new product and the price of the old product. Return and New Product Shipment: You will be asked to pack and return the product you need to return, following the appropriate steps for exchange. Then, the necessary processes will be started to send the new product to you. When you want to change the product, it is important that you comply with the policies and deadlines set by the HOX'S brand. You can visit the website of the HOX'S brand or contact customer service for more specific information about the exchange process.

Keeping customer satisfaction at the highest level and facilitating shopping experiences are among our priorities as HOX'S. That's why we offer you a variety of payment options. For our customers who want to pay with credit and debit cards, we accept common cards such as Visa, Mastercard, American Express by using the Iyzico payment infrastructure. In this way, our customers can make their payments securely. We also offer you the option of bank transfer. Our customers who want to pay by wire transfer will receive the payment details after completing their orders and will be able to transfer the relevant amount to our bank account. We constantly keep our payment infrastructure up-to-date to enable you to complete payment transactions safely, quickly and easily. We attach great importance to the confidentiality of customer data and ensure that information in all payment transactions is transmitted encrypted and stored in accordance with security standards.

Iyzico is a reliable payment service provider that provides an important infrastructure in terms of security in payment transactions. When you are directed to the payment page, you will see that Iyzico works over a secure connection. In this way, there is no security risk in entering your credit or debit card information. Iyzico ensures your security by transmitting and storing your payment information encrypted. Your personal information and card information are stored by Iyzico in accordance with security standards after the transaction is completed. This ensures the security and confidentiality of your payment transactions. The security of information is also of great importance for our customers who prefer to pay by money order. Your bank account information, which is required for making a transfer, is sent to you after you complete your order. This information is stored only for the purpose of tracking the transaction process and assisting our customer service when necessary. Your account information is stored in a secure environment and processed in accordance with confidentiality principles. Your security and privacy are of great importance to us. We take the necessary measures to ensure the protection of your personal information in all payment transactions, Iyzico and money order payment process. Thus, you can shop securely and enjoy your shopping experience without worrying about payment transactions. If you have any questions or concerns, our customer service will be happy to assist you.

Yes, you can pay by credit card. As HOX'S, we offer secure payment transactions by credit card using the Iyzico payment infrastructure. Iyzico accepts common credit cards such as Visa, Mastercard, American Express. In this way, you can easily complete your shopping by using your preferred credit card. While making a payment, you can safely enter your credit card information and complete the transaction using Iyzico's secure payment infrastructure. Iyzico is a system that is constantly updated to provide our customers with a secure and fast payment experience. As HOX'S, we prefer Iyzico to enable our customers to complete their payment transactions securely and to positively affect their shopping experience. In this way, you can be sure of your security while paying with a credit card, and you can easily make your purchases.

You cannot make a payment by combining multiple payment options at the time of product purchase. It is not possible to make a single payment with different credit cards on our site.

After choosing your shipping method on the payment screen, you can change your billing address on the screen that appears. There are two options, You can enter the relevant address by saying "Use the same or a different billing address as the shipping address".

When you go to the payment screen after adding the products you want to buy to your cart, On the right side of the screen where your contact information and other information are entered, there is a field where you can enter a Discount Code. Then you can complete your transaction by making a payment.

You can complete your shopping on our site in installments in line with the agreement between your bank and Iyzico. Installment options are shown at the time of payment.

You can make your payments with Akbank, Turkey Garanti Bank, YapiKredi Bank, Isbank, Albaraka Turk Participation, Denizbank, Kuveyt Turk Participation Bank or VakıfBank. If you use the internet or mobile banking of these banks, you can easily make your payment by wire transfer. Within the limits of the amounts determined within the FAST payment service, you can make your payments 24/7 via money order and EFT.

Remittance limits applied by your bank for internet / mobile banking are valid. If you want to change your transfer limit, you need to contact your bank.

As the HOX'S brand, we constantly offer various promotions and discounts. You can use the following methods to find out about our current promotions: Website: You can check current promotions by visiting the official website of the HOX'S brand. You can find information about current promotions and discounts on the home page or in sections such as "Promotions" or "Discounts". E-mail Subscription: By signing up for the e-mail subscription of the HOX'S brand, you can receive e-mail notifications to be informed about current promotions and discounts. You can check the email subscription option on the website or while shopping. Social Media: By following the social media accounts of the HOX'S brand, you can learn up-to-date information about special promotions, discounts or campaigns. It can be beneficial for you to follow the brand on platforms such as Facebook, Instagram or Twitter. Our promotions may be updated regularly, so if you want to focus on a specific period or campaign, it's important to use the methods above to get the most up-to-date information. Remember, the terms and duration of our promotions are subject to change, so it's important to check the details and consider the applicable promotion dates.

You can follow the steps below to take advantage of the discounts of the HOX'S brand: Website: You can check the discounts by visiting the official website of the HOX'S brand. You can find information about available discounts on the homepage or in sections such as "Promotions" or "Discounts". There may be special discounts for an interested product or category. Coupon or Promotional Codes: The HOX'S brand may offer coupons or promotional codes from time to time. They can share these codes on the website or on their social media accounts. You can apply the relevant coupon or promotional code during shopping to take advantage of the discounted price. E-mail Subscription: By signing up for the e-mail subscription of the HOX'S brand, you can be informed about the discounts. You can receive discount and campaign notifications by checking the e-mail subscription option on the website or while shopping. Social Media: By following the social media accounts of the HOX'S brand, you can learn up-to-date information about special discounts or campaigns. Following the brand on platforms such as Facebook, Instagram or Twitter can benefit you. To take advantage of the discounts, you can make the most of the discounts offered by the HOX'S brand by following the steps above. Remember, the duration and conditions of the discounts can change, so it's important to check the details and consider the dates when the discounts are valid.

To use the coupon or gift card of the HOX'S brand, you can follow the steps below: Shopping Cart: Create your shopping cart by selecting the products. Checkout Page: Go to the checkout page and find the coupon or gift card field. This field is usually under the "Enter Promo Code" heading. Enter Code: Enter the code specified on your coupon or gift card into this field. Make sure you enter the code correctly and pay attention to capitalization. Apply or Confirm: After entering the coupon code, activate the coupon by clicking the "Apply", "Confirm" or similar button. The system will check the code and automatically apply the discount if valid. Complete Payment: After you see the discounted price, you can complete the payment process. A new payment amount will be determined by deducting the discount from the total amount. It is important to note the following points when using your coupon or gift card: Check the duration and conditions of the coupon or gift card. Some coupons or gift cards may be limited to a certain time or valid for a particular product or category. Carefully read the coupon or gift card redemption rules. For example, some coupons cannot be combined with other discounts or may require a certain minimum purchase amount. Each coupon or gift card can usually only be used once. If you have more than one coupon, you may need to use your preferred coupon first. By using your coupon or gift card correctly, you can take advantage of the discounts or advantages offered by the HOX'S brand. If you encounter any problems, do not hesitate to contact the customer service team.

Yes, as the HOX'S brand, we regularly announce our discounts on our social media accounts. Social media platforms are a fast and effective way to interact with our customers and share updated information. You can be informed about our discounts by following the HOX'S brand on Facebook, Instagram, Twitter and other popular social media channels. We share announcements about our discounts, promotional codes, special offers and campaigns on these platforms. You can find up-to-date information about our discounts by following the official social media accounts of the HOX'S brand. We recommend that you check regularly as we share current discounts and promotions on our social media accounts. Remember, the duration and conditions of the discounts can change, so it's important to check the details and consider the dates when the discounts are valid. You can find more information and directions in the posts we share on our social media accounts.

Phone: 0850 308 0 803 Working hours: Monday-Friday, 09:00-18:00 Email: hello@hoxs.com Working hours: Monday-Friday, 09:00-18:00 Headquarters Address (We do not have a store, the address is the address of HOX'S production facilities): Esenyalı Mahallesi, Yanyol Street, Varyap Plaza, No:61/40 Pendik - Istanbul Website: https://hoxs.com/ Whatsapp Live Support: 0532 665 92 03 Working hours: Monday-Friday, 09:00-18:00 Social media: Facebook: HOX'S Instagram: @hoxsofficial If you have any questions, feedback or support needs regarding the HOX'S brand, you can contact us through the above communication channels. Customer satisfaction is our priority and we are happy to assist you.

As HOX'S brand, we usually try to respond to customer inquiries within 24 to 48 hours. However, during peak periods or holidays, response time may take a little longer. Our customer service team strives to assist you as soon as possible.

The HOX'S brand continues to work in an energetic and fashionable atmosphere. Our working hours begin with the rising of the sun and last until the stars shine. From Monday to Friday, we are here for you between 09:00 and 18:00 in our office full of coffee scents and creativity!

If you are having a problem with your product or order, providing as much detail as possible will help us resolve your issue faster. It is important that you provide the following information: Order number: It is important to share your order number in order to track your order or provide a focused response to your question. Product details: It is important that you provide detailed information about the product you have a problem with. You can share information such as product name, model or SKU number. Description of the problem: Explaining your problem as clearly as possible allows us to better assist you. You can explain what the problem is, what error you got, or how the product is missing or damaged. Related documents/photos: You can share relevant documents (for example, order confirmation, delivery note) or photos if available to support the issue. This helps us better understand the problem. Contact information: It is important that you share your contact information (name, email address, phone number) so that we can respond to you. Once you provide the above information, we will work to provide the best possible assistance so that we can resolve your issue more quickly and effectively.

You can use the following communication channels to get up-to-date information about your order: Customer Service: You can contact the customer service team of the HOX'S brand. Customer service representatives will assist you to provide up-to-date information on the status of your order. You can reach customer service via phone, email or live chat. Contact information can usually be found on the official website of the HOX'S brand. Order Tracking System: You can track the status of your order using your order number on the website. This system can show you the stage of your order and the estimated delivery date. Email Notifications: If you have subscribed to email notifications when placing your order, the HOX'S brand may email you updates on the progress of your order. That's why it's important to check your email account regularly. To access up-to-date information about your order, you can contact the HOX'S brand using the methods mentioned above. Our customer service team will assist you to provide you with the best service and to track your order.

You can use the following methods to get help with returns or exchanges:

Customer Service: You can contact the customer service team of the HOX'S brand. You can report your questions or requests regarding returns or exchanges. Customer service representatives will provide you with the necessary guidance on the return or exchange process. Contact information can usually be found on the official website of the HOX'S brand.

Return/Exchange Policy: A return or exchange policy can be found on the official website of the HOX'S brand or in the documents shared during the purchase process. This policy explains under what conditions you can return or exchange and what steps you must follow. By carefully reviewing the policy, you can learn which steps to follow.
You can contact the HOX'S brand using the methods mentioned above to get help with the return or exchange process. Customer service or store staff are here to provide you with the best service and guide you through the transaction process.
You can cancel your order by filling out the Order Cancellation & Return Request Form. Form Link