Membership
Membership is not mandatory. By creating an account, you can track your orders more easily, access your order history, and complete your future purchases faster.
Yes. You can safely shop as a guest on HOX'S without creating an account.
Your personal data is processed and protected in accordance with applicable legislation and the KVKK (Personal Data Protection Law). Your card information is not stored by HOX'S; payment transactions are carried out through the secure infrastructure of authorized payment service providers.
For more detailed information on this subject, you can review our Privacy Policy.
Payment
You can make secure payments with a credit or debit card, or if you prefer, you can use the Wire Transfer/EFT option. We do not currently offer cash on delivery.
Yes. Installment options for up to 12 months may be offered on eligible cards. You can see options specific to your card and bank during checkout.
After creating your order, you can send your payment to the specified bank account by writing your order number in the description field. Once the payment is confirmed, your order will begin to be prepared. Orders for which payment is not received within 24 hours will be canceled.
Order
When your order is shipped, your tracking information will be shared via email and/or SMS. If you have an account, you can also view your order status in the orders section of your account.
If your order has not yet started being prepared, you can contact us as soon as possible to request a change. Changes to product, size, color, or delivery address may not be possible for orders that have been prepared or handed over to cargo.
For cancellation requests, you can contact us as soon as possible before your order is prepared. Order cancellations may not be possible for orders that have already been prepared or shipped; in this case, the return process will be applied after the product is delivered. Orders placed via Wire Transfer/EFT that are not paid within 24 hours will be automatically canceled.
Shipping and Delivery
Orders placed by 10:00 AM on weekdays are shipped on the same day; orders placed after that time, on weekends, or on public holidays are shipped on the next business day.
Your orders are primarily shipped with HepsiJet. A different cargo company may also be used due to delivery region or operational requirements. When your cargo is dispatched, tracking information will be shared via email and/or SMS.
Shipping is free of charge to all over Turkey. Delivery time may vary depending on the province, district, and distribution area of the address. All orders are carefully prepared and shipped in a HOX'S box.
Returns and Exchanges
Yes. You can return or exchange your products within 14 days of the delivery date.
You can submit your return request using the "Return Request" page on hoxs.com. You can send the product free of charge via Yurtiçi Kargo with the return code sent to you. Packages sent without a return code will not be accepted.
Returns of products from which the Return Security Card and Security Strip have been removed are not accepted. For a return or exchange to be approved, these security features must not have been removed or reattached. The Return Security Card and Security Strip are attached in a way that does not prevent the product from being tried on. Thanks to this unique system, specially developed for our brand, we guarantee our customers that we send unused products.
