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Enjoy Super Fast Shipping on orders placed from Turkey! Orders placed before 12:00 are delivered on the same day, orders placed after 12:00 are delivered the next day. Orders placed on weekends and public holidays will be shipped on the next business day. All orders are sent via HepsiJet and Yurtiçi Kargo.

We gladly accept all returns and exchange requests within 90 days of the invoice date. In order for the return request to be approved, the product must be unused, unmodified, unwashed, spotless and odorless (perfume, cigarette smoke, sweat, etc.), its inner and outer labels must not be removed or disassembled, and it must be carefully packaged and delivered to us in its original packaging. Return or exchange requests for products that do not fully meet all of these conditions will not be accepted, as they will have lost their resalable feature.

Customer satisfaction is not only a goal for us, but also a principle that forms the basis of our business philosophy. Our company aims to exceed our customers' expectations and create long-term brand loyalty with the products we offer for sale.

Every customer is unique and their needs vary. Our professional Customer Services team takes an individual approach to each customer and offers solutions specific to their needs. Understanding our customers' needs and challenges helps us provide them with more effective support.

We have an advanced infrastructure that allows you to reach us easily and ensure that each request is handled with care. You can easily reach us through our call center at 0 850 308 0 803 and the WhatsApp application on the same number. Our solution-oriented Professional Customer Services team typically responds to messages within 5 minutes. Relax, you are in safe hands.

The 3D Secure system, supported by almost all banks, largely prevents fraud methods frequently encountered in online shopping, such as copying credit card and debit card information and using stolen cards.

What is 3D Secure? 3D Secure, as the name suggests, is a 3D security protocol. The system verifies and protects the information flow between the cardholder, the website (store) and the bank, which constitute the three pillars of internet shopping, with special passwords and keys. It takes its name from here because it provides an interaction that spans these three domains. It is the most preferred secure payment system since it is supported by Visa and MasterCard, one of the world's largest card providers.

How does it work? When purchasing a service or product, a screen appears where we enter card information. After verifying our information, we will be directed to the 3D Secure screen during payment. Here, an OTP (one-time password) is sent by the bank to the card holder's mobile phone via SMS. This password, which is valid for a limited time, cannot be sent to anyone other than the card holder. In this way, the card is prevented from being used without the consent of the card holder. The received password is entered on the payment screen. Thus, the card holder both confirms his identity and approves the shopping. After the verification by the bank, the payment to the buyer is completed. The card holder is notified via e-mail/SMS that the transaction is successful.